RETURN / REFUND POLICY
SPECIAL ORDER ITEMS AND ORDERS SENT OUTSIDE OF USA ARE NON REFUNDABLE
Returns not accepted. In rare case we accept a return, customer must obtain an RMA number. If OxygenPlus Concentrators Inc. issues a Return Merchandise Authorization (RMA), all items to be returned MUST be shipped within 3 business days to the following address:
OxygenPlus Concentrators Inc.
12348 North Old Moneta Rd
Moneta, VA 24121
Return shipping is to be prepaid by the customer and is non refundable. The items MUST include all accessories, factory packaging, and be free from cosmetic defects including scratches and dirt. A 25% Restock Fee (minimum $100) will be applied to ALL returns!! Once an order is placed, there will be a 25% (minimum $100) restocking fee for deliveries that are refused, or unopened boxes that are returned after delivery. This also applies to unshipped orders. Upon arrival, inspection of the unit will take place before refunds are given. Units must:
- Remain in unused/like new condition
- Have not been used in a smoke filled environment
- Be returned in ALL factory packaging
Returns will NOT be accepted for the following conditions:
- Unit has been used in a smoke filled environment
- Unit has ANY cosmetic blemishes
- Factory packaging missing
- Accessories missing
- RMA number not present on packaging
- Units sent back without being issued an RMA
- Package sent COD or Postage due
Payments made via credit card will be refunded back to that card. Payments made via check will be refunded via company check.
Refunds will be processed within 5 business days of receipt of returned equipment, and verification of all accessories and packaging. A 25% (minimum $100) restock fee will be deducted. Once a refund is processed, it can take up to 2 weeks to show on your statement. Refunds paid by company check will be mailed within 2 weeks. Initial shipping charges are NON REFUNDABLE.
If you cancel your order, regardless of its status, it is considered a return, and all above policies apply.
Any shipping related damges must be reported to OxygenPlus Concentrators Inc. within 24 hours of arrival to customer. OxygenPlus is not responsible for any shipping damage. Damage claims will be reported to the shipping agency for arbitration and refund/replacement. We can not be responsible for shipping damage if not reported within 24 hours of delivery to the customer.
All new units have a factory warranty. All repairs are done by the manufacturer in the most timely fashion. OxygenPlus Concentrators Inc. will alert you of any repair updates if possible.
All refurbished units (unless factory refurbished) are repaired by OxygenPlus Concentrators Inc. Repairs take typically less than 1 week after arrival to our facility.
Shipping charges for warranty service or repairs will be shared between the customer and Oxygenplus. It is the customers responsibility to arrange and pay for shipment to our facility. We will cover return shipping charges to your location. However, if faulty warranty claims are made, return shipping charges will need to be paid by customer before unit is returned. If any items arrive damaged upon initial shipment we will be responsible for return shipping to our location for exchange.